Spielen ohne Sucht
Free, anonymous telephone advice in Switzerland on 0800 040 080, available around the clock. Support for people affected by gambling and their loved ones.
Responsible Gambling
Gambling is a form of entertainment, not a reliable source of income. You can lose your entire stake. Only play with money you don't need for everyday expenses.
Set limits on money and time
Before playing, decide how much you can spend and how long you want to play. Money needed for rent, bills or food shouldn't be used for gambling. Don't try to recover losses by placing larger bets, and don't borrow money to gamble.
Regular breaks help you keep track of your time and spending. If you repeatedly go beyond your limits, stop playing and seek support.
When to seek help
Hiding how much you bet, borrowing money to gamble or wanting to win back losses immediately are warning signs. It's also worth seeking help if gambling is affecting your work, family or friendships.
You don't need to wait until you're in debt. Advice services also support family members and others who are worried about someone else's gambling.
Taking a break and self-exclusion
You can request a break from gambling or self-exclusion through Sankra support at [email protected]. Provide your registered email address and the period you want. After a self-exclusion request, your account will be closed within 24 hours.
Tell support if you have any other accounts. During self-exclusion, you must not open a new account to continue gambling.
Independent support
SafeZone.ch
Free, anonymous online advice on addiction-related issues. An online account is required for individual counselling.
Gambling Therapy
International support for gambling problems, including text-based counselling.
Protecting minors
You must be at least 18 to play at Sankra. Minors are not allowed to open a player account, and winnings from play by minors will not be paid out.
Login details shouldn't be saved on shared devices. Parental controls and filters can help restrict access to gambling services.