Sankra Casino Withdrawals
Withdraw your balance.
Request a withdrawal from your account. We process withdrawal requests within three working days. The required account and security checks must be completed before we release any funds.
With a bank transfer, it can take another three to five working days for the money to be credited after we send it.
How to request a withdrawal
Request a withdrawal in your account, entering the amount and your payment details.
Log in to your account
Sign in with your registered email address and password.
Open «Withdrawal»
Select the withdrawal method you'd like to use in your account.
Enter amount and payment details
Enter the amount you want to withdraw and the details for your chosen payment method.
Confirm request
Confirm your withdrawal request. The required checks must be completed before payment.
If you've forgotten your password, you can reset it using the email address linked to your existing account. You don't need a new account.
How long do Sankra Casino withdrawals take?
For bank transfers, the time it takes the money to reach your bank account is added to the processing time for your request.
Processing by Sankra
Account and security checks must be completed before funds are released.
Bank transfer credit
This extra time may be needed for the money to reach your bank account after we send it.
Bank processing time starts after we send the withdrawal, not when you submit your request. We can't release the funds while a required check is still pending. The additional three to five working days apply to bank transfers; other payment methods may have different timeframes.
Verification before withdrawal
For account verification (KYC), we may ask you to provide proof of identity, address and payment method before a withdrawal. These documents help us verify your account and withdrawal details. The documents required depend on the checks needed.
If we request documents, we can only release the funds once verification is complete. Our support team can help with questions about the documents requested.
Proof of identity
Confirm your identity.
Proof of address
Confirm your residential address.
Proof of payment method
Verify your payment details.
Payment methods for deposits and withdrawals
Some payment methods only support deposits. If you used one of those methods, you'll need to choose a different method for your withdrawal.
Choose your withdrawal method when submitting the request and enter the relevant payment details. If the method you used to deposit isn't offered for withdrawals, our support team can help you find a suitable alternative.
Withdrawals in CHF
In Switzerland, we offer withdrawals by bank transfer, Skrill and cryptocurrency. The minimum is CHF 10 per withdrawal. Maximum amounts vary by payment method, and individual limits may also apply to your account.
Bank transfer
CHF 10–4 660
Skrill
CHF 10–10 000
Bitcoin
CHF 10–4 660
Litecoin
CHF 10–4 660
Cardano
CHF 10–4 660
Ethereum
CHF 10–4 660
USDT TRC20
CHF 10–4 660
USDT ERC20
CHF 10–4 660
USDC ERC20
CHF 10–4 660
For USDT, you can select the TRC20 or ERC20 network. USDC withdrawals use ERC20. The recipient address must match the network selected.
Paysafecard and Neteller for deposits
You can deposit CHF 10–10 000 with Paysafecard and CHF 10–9 325 with Neteller. You'll need another payment method for withdrawals. Deposits are also available via Skrill and cryptocurrencies.
PaysafecardDeposit
NetellerDepositWithdrawal limits and bonus winnings
We offer higher withdrawal limits from VIP level 3. Our support team can help with questions about the maximum amounts that apply to your account.
Winnings from our welcome package are capped at three times the bonus amount. No more than EUR 50, or its equivalent, in winnings from welcome package free spins can be transferred to your real-money balance. These restrictions apply to bonus winnings, not to every withdrawal.
Withdrawing with an active welcome bonus
Requesting a withdrawal before bonus activation or while a welcome bonus is active ends your bonus entitlement. For the welcome package, you must wager your deposit and bonus combined 30 times. Free spin winnings also carry a 30× wagering requirement.
You have ten days from bonus activation to meet the wagering requirements. After that, any uncleared bonus and winnings generated from it expire. If you cancel the bonus yourself through your profile or our support team, your entire casino bonus balance is forfeited.
If your withdrawal is still pending
We can't release funds while account verification is under way. If a bank transfer has already been sent, the money may still be on its way to your account. Our support team can check whether any documents are missing or whether we've already sent your withdrawal. You can also contact us if your request hasn't been processed after three working days.
Documents are required
Submit the requested documents. Our support team can help if you have questions.
The bank transfer hasn't arrived
After we send the funds, a bank transfer may take another three to five working days. If it takes longer, contact our support team.
Your deposit method isn't available for withdrawals
Use a method that supports withdrawals. Our support team can help you find a suitable alternative.
If you contact us about a withdrawal, provide the request date, amount and payment method selected. You can also include a transaction reference if you received one. You don't need to share your password.
Help with your withdrawal request
Our support team is available around the clock via live chat and email. We can help with questions about your withdrawal status and any requested documents.
Sankra Casino withdrawal FAQs
How long does a withdrawal take at Sankra Casino?
We process withdrawal requests within three working days. The required account and security checks must be completed before we release the funds. Bank transfers may then take another three to five working days to reach your account.
What documents do I need for verification?
We may ask for proof of identity, address and payment method. The documents needed depend on the checks required. Verification must be complete before we release the funds.
Can I deposit and withdraw using the same method?
Skrill and cryptocurrencies support both deposits and withdrawals. Paysafecard and Neteller support deposits only, so you'll need another method to withdraw.
How can I find out the status of my withdrawal?
Our support team can check the status of your request. Provide the date, amount and payment method selected. A transaction reference, if you have one, will also help us locate it.
Can I withdraw funds while a welcome bonus is active?
Requesting a withdrawal while a welcome bonus is active ends your bonus entitlement. If you cancel the bonus, your entire casino bonus balance is forfeited. Bonus winnings are subject to the welcome package's wagering requirements and winnings caps.
Is EUR 50 the general withdrawal limit?
No. The EUR 50 limit, or its equivalent, only applies to the amount of welcome package free spin winnings that can be transferred to your real-money balance. It isn't a general cap on withdrawals.
Request a withdrawal from your account
Log in, choose your withdrawal method and confirm the amount. Our support team can help with questions about an existing request.