Live chat
You can contact us directly via live chat in the casino. For questions about a payment or game round, a transaction or round number will help if you have one.
Contact Sankra Casino
We're here to help around the clock.
Have a question about your account, a bonus or a withdrawal? Our support team is available every day via live chat and email. You can also contact us if a game round has been interrupted.
How to contact our support team
Write to us at [email protected]. For account enquiries, your registered email address helps us identify the relevant account.
[email protected]Help with your enquiry
The game name, time of a payment or a transaction number can help us locate the relevant activity more quickly.
Login and password
If you can't log in, your registered email address and the exact error message will help us. You can set a new password via «Forgot password».
Login helpDeposits and withdrawals
Provide the payment method, amount, date and transaction number, if available. We process withdrawal requests within three working days. The required account and security checks must be completed before we release funds. Bank transfers may then take another three to five working days to reach your account.
Withdrawal helpBonuses and free spins
Tell us which bonus offer and deposit are involved. If free spins are missing or you have a question about bonus wagering, describe what happened.
Bonus termsGames and interrupted rounds
Provide the game name and time of the round. A round or transaction number will help us identify it. You can still contact us after a disconnection even without this number.
Casino gamesKeep your password private
Our support team doesn't need your password. Don't send it by email or live chat. The same applies to one-time login codes.
Contact us from your smartphone
On Android and iPhone, you can open our casino directly in your browser. Use the same email address and password to access your account as you do on your computer.
If you can't log in, you can still reach us by email.
Contact FAQs
How can I reach Sankra Casino support?
Our support team is available via live chat and at [email protected]. Contact us about your account, payments, bonuses or game rounds.
Is support available at weekends?
Yes. Our support team is available around the clock, every day, including weekends.
Can I contact support without logging in?
Yes. You can email us even if you can't log in. For questions about an existing account, the email address you used to register will help us.
What details does support need for a withdrawal?
Provide the payment method, amount and date of your withdrawal request. Include the transaction number too if you have one.
Do I need to share my password with support?
No. Keep your password and one-time login codes private. Our support team doesn't need them.