Terms and Conditions

You must be at least 18 to play, and gambling must be legal in your location. Access restrictions apply to certain countries and individual games.

You must register an account in your own correct name. Only one account is permitted per person. This restriction also applies per household, residential address, telephone number, email address and IP address. Duplicate accounts may be closed, and associated bonuses and winnings voided.

Login details must be kept confidential. Accounts must not be shared, sold or transferred. Using someone else's login details is prohibited, and registration details must be kept up to date.

For account verification, we may request proof of identity and address, plus documents relating to the payment method or source of funds. Requested documents must be submitted within 30 days. Payments may be withheld and accounts suspended until the required checks are complete.

Withdrawals require a valid request and completion of the necessary checks. Where possible, withdrawals are made using the original deposit method. Minimum and maximum amounts depend on the payment method; additional limits apply according to VIP level.

Deposited funds must be wagered at least once before withdrawal. If less than this has been wagered, winnings may be cancelled and payment fees deducted. Additional wagering requirements apply to bonus funds.

Provided all conditions are met and checks completed, withdrawal requests are processed within three working days. After processing, the payment provider may need additional time to credit the funds.

A player account is not a bank account. Balances don't earn interest. After 180 days without logging in, a monthly administration fee of EUR 5 may apply until the balance is depleted.

Each promotion has its own deposit, wagering, time-limit and eligible-game requirements. Unless expressly permitted, bonuses cannot be combined. With an active casino bonus, stakes are limited to EUR 5 or the equivalent in your account currency unless the promotion specifies another limit.

Breaching the rules, bonus abuse, fraud or exploiting technical errors may result in bonuses and winnings being cancelled and the account suspended.

You can request account closure at [email protected]. For a standard closure, there must be no remaining balance or outstanding withdrawal requests. If closure is nevertheless requested with a positive balance or outstanding requests, the relevant funds will be forfeited. Contact support to request self-exclusion as well.

First send complaints to [email protected]. If the dispute remains unresolved, you can submit a written complaint to [email protected]. Your complaint must include your registered name, account name, a detailed description of the issue, and the dates and times of the relevant events. Send it from your registered email address with the subject line «BESCHWERDE».